When you’re a telecoms provider that boasts a £20m turnover, employing 185 people in five different countries, having the latest CCTV system on your premises is a necessity.

Aculab PLC – which has its headquarters in Milton Keynes - has used Ace Fire and Security for the last ten years for the majority of its security requirements.

Ace has just finished installing more advanced software into their CCTV cameras;
this enables the cameras to be remotely monitored so if anyone attempts to enter their premises outside of operational hours, it will activate and alert the remote monitoring centre where they can zoom in, see what’s going on and take appropriate action, following site instructions. (Staff are certainly familiar with the local dog walkers crossing the Aculab car parks and grounds!)

Number one Choice for Security

“Ace is our number one choice time and time again,” says Aculab’s Facilities Manager, Keith Green. “Everything about the company is faultless, from cheery Jackie on reception who sends me out a friendly engineer straight away. I really like the fact that I know all the staff by name and they always make me feel like a special, valued customer.”

Aculab have been so impressed with Ace’s services they are now phasing out their national security supplier to make Ace their sole provider. Keith told us: “As our relationship with Ace has strengthened over the years we decided using the national company was a complete waste of money.” He adds: “At present we only use intruder alarm provided by the national company on one building and over the next couple of months we will be instructing Ace to take over”.

Cost Effect and Efficient

Even though Keith believes Ace isn’t the cheapest security provider on the market, he feels they are extremely competitive and confirms you get what you pay for. “I’m happy as I’m paying less to Ace, than what I was paying to the national company, however telephone messages aren’t being lost, calls aren’t being ignored and jobs aren’t half finished”.

Ensuring Aculab’s large complex in Mount Farm is well protected has always been of paramount importance for the company. Previously they employed security guards at a cost of £50,000 a year – but Aculab decided to install advanced cameras that didn’t fall asleep on a night shift! They recommend that any company in need of good security provisions opt for an electronic approach due to reliability, expense and efficiency.

Finally, Keith says that he continues to enjoy a healthy relationship with Ace: “It’s good that I get updated with information about the latest security models, information on my cameras and courtesy calls about my account”. He adds that it’s refreshing to find a company who do this “without pressurising customers to invest in new models or spend money where it’s not needed”.