Kids World in Kingsway, Bedford is an indoor activity centre for children aged one to 12 years. Parents can bring their children to the day centre where a wide range of activities are offered. They can then relax in the cafe whilst their little ones are being entertained.

Manager Keith Fine explains what attracted them to Ace Fire and Security.

You’ve been established for 10 years now and during that time you’ve always used a national security contractor, what made you decide to start using Ace?

We were having numerous problems with the national company, constantly having to deal with call centres, not knowing whom we had spoken to on a previous enquiry. We wanted a smaller, local company who are hands-on and care out about our business.

Do you feel like you’ve made the right choice?

Oh definitely. The best thing is knowing if something does go wrong Ace will always deal with it straight away. A good example of this is a couple of weeks ago in the middle of the night one of our intruder alarms went off and an engineer from Ace arrived on site within fifteen minutes and quickly rectified the problem.

What’s the best thing about having Ace as your security supplier?

The superb standard of customer service. I like the fact that I know the staff by name and they go that extra mile. What makes Ace stand out from other security suppliers is that you only deal with one member of staff at a time. That member of staff looks after you, answers your questions and meets your requirements. In the past I’ve had to keep calling call centres to try and get answers, but with Ace they return your calls and deal with the problem that day.