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Monitoring and Response

Support services for business intruder alarm, CCTV & fire detection

Any fire detection, access control or CCTV system is only of value if it is fully functional and staff know how to operate it. That's why, no matter whether we have supplied your system or we are taking over support for an existing installation, we will ensure you are happy with your chosen solution and that relevant staff understand how it works and are they confident in its use.

All our fire and security systems are designed and installed to the highest UK and European standards so you can be assured that our solutions are properly specified, installed and maintained.


24/7 fire & security system support & maintenance

The vast majority of the 5000 fire and security installations we have completed over recent years are supported by us, with a full repairing maintenance contract.

With our full repairing contract, you can rest assured that your office or warehouse security systems are operational when it matters most and that you will not incur un-budgeted costs.

Our team of trained and accredited service technicians and engineers are available 24/7, 356 days a year to make sure that your staff, premises and business are safe and secure. To find out more about our tailored business service solutions please contact us

Third party system support

When we work with new clients we often take over the support of existing fire detection, access control or CCTV systems, typically because of office moves or perhaps poor service levels from existing suppliers.

We have a very straightforward process for taking over installations that provides long-term peace of mind and potential cost savings from the consolidation of support and maintenance contracts with one supplier. In the unlikely event that we cannot take on your system, we will explain why and suggest other options.

So give us a call or email us to find out more.

Alarm Monitoring

24/7 fire, CCTV surveillance & security system remote monitoring

As with our maintenance, most of the intruder alarm, fire and CCTV surveillance systems we install are monitored. This is particularly true for multi-use and multi-tenanted buildings where monitoring provides one central point of contact and control.

Offsite alarm monitoring allows the system to communicate either directly to your chosen contacts (keyholders), or via our Alarm Receiving Centre (ARC), to ensure that your premises receive the appropriate response; key holder, emergency services (Police or Fire Brigade), or in the event of a system fault, one of our experienced engineers (24/7).

Choosing an alarm monitoring service for your building

There are a mind boggling number of different alarm monitoring facilities available today, from BT, Vodafone or directly over the internet.

We're producing a guidance sheet (FAQ) to help you decide which method of monitoring is right for you. As soon as it's ready for publication we'll let you know, in the meantime please contact us and we'll provide you with all the necessary impartial assistance in choosing the monitoring service that is right for your business premises.

FREE Survey

One of our local security specialists will be in touch to arrange your no obligation survey

  • "ACE was recommended by a friend and we will recommend you to our friends as we were very pleased with the way we were treated by all staff, both in the office and out in the field"
    Ms Stringer
  • "Very Pleased with the system, would happily recommend Ace Fire and Security"
    Mr Wren
  • "This is my 3rd ACE alarm and I am delighted with it, thank you."
    Mrs Smith
  • "The fitter (Glenn) did an amazingly quick and tidy job! Really impressed, absolutely Top Job!"
    Mr Nicholls of Harlington
  • "Over the last seven years we have had a courteous and professional service"
    Batchelor Air Conditioning & Refrigeration LTD
  • "Your customer service is outstanding, both engineers and office staff are exceptional"
    Mrs Rutherford

Download our Business Security whitepaper

Just fill out your details below and we will email you a free copy of our latest Business Security whitepaper.

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Founded over 25 years ago, everyone at Ace Fire and Security takes pride in delivering great customer service, whether its a simple request for an engineers visit or a multi-faceted security system design and installation.

ACE Fire and Security, St Martins Business Centre, Cambridge Road, Bedford, MK42 0LF.

0800 294 6550
0800 294 6550

images used are for illustrative purposes only - products and equipment installed may differ depending on the current technology available at that time.