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About ACE

Formed in 1990, we are a professional company with family values, which we extend to all our customers from large corporations and councils to hospitals and schools and to our many thousands of individual domestic clients.

Our focus on day one was on quality and customer service. That focus remains the same today.

We supply and support the full spectrum or fire and security systems and we achieve that with one team. So, when it comes to support; your customer service contact and your field service engineer will be able to look after all of your systems - you won't get passed from one department to the next!

Customer Service Team

Everyone at Ace Fire and Security takes pride in the recognition we get for customer service. Whether it's a simple request for an engineer's visit or a multi-faceted security system design and installation, the same care and attention is extended to all our customers. But, don't just take our word for it, check out our case studies and testimonials.

Through recruitment of the right people, complemented by structured training and development, we've built a fabulous team. All our customer facing staff are directly employed by us - part of the team. And, with people staying with us for an average of more than seven years, we think our staff enjoy being part of the team too.

If you're considering a security system, you've already got a system and need some help to get the most out of it, or you just want to talk to someone knowledgeable, about your security concerns. A member of our customer service team will be very happy to take your call today, or you can contact us now.

Focus on Quality

We're very proud of our accreditations, which every member of our team is responsible for achieving and holding onto, retaining year after year.

NSI Gold - Security Systems
NSI Gold - Fire Systems
CHAS - Safe Contractor
Trading Standards Approved
BAFE - Fire Systems
ISO 9002 Quality Proceedures
But these accreditations would be nothing without the daily application of our service standards; so whether you're dealing with our Head Office in Bedfordshire, our City Office in London or any one of our regional engineers you can be sure of the same high quality, professional and friendly approach.

But don't just take out word for it, check out our case studies and testimonials, after all what better recommendation can we provide than that of our customers - thank you.

 

FREE Survey

One of our local security specialists will be in touch to arrange your no obligation survey

  • "We have been with Ace and would definitely recommend them"
    Barovic Jewellers
  • "We have been with Ace for years. They are a great local company. Friendly and helpful engineers and we have complete trust in them"
    Arquadia
  • "Thanks, We are very pleased with the installation and additional peace of mind your system has provided"
    Mr Robinson
  • "The fitter (Glenn) did an amazingly quick and tidy job! Really impressed, absolutely Top Job!"
    Mr Nicholls of Harlington
  • "Your customer service is outstanding, both engineers and office staff are exceptional"
    Mrs Rutherford
  • "Remedial work was carried out smoothly and efficiently. A follow up by an Ace engineer to fix a faulty sensor was exemplary! The intial surveyor and survey was top class"
    Looking Glass Publications
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Founded over 25 years ago, everyone at Ace Fire and Security takes pride in delivering great customer service, whether its a simple request for an engineers visit or a multi-faceted security system design and installation.

ACE Fire and Security, 1 St Martins Business Centre, Cambridge Road, Bedford, MK42 0LF.

0800 294 6550
info@acesecurity.co.uk
0800 294 6550
info@acesecurity.co.uk

images used are for illustrative purposes only - products and equipment installed may differ depending on the current technology available at that time.