Security Systems Security Systems

Security solutions and security system integrations for the modern world

We understand that always-on security and well-managed buildings are vital for safe operations. Also that you want to protect what matters - your business and your people. Whether you are looking for traditional on-premises or smart access control, biometric identification, an intruder alarm, CCTV system or thermal imaging cameras, we’re here to advise, support and enable.

As a leading integrator of total security solutions, we provide access to the most appropriate security systems, integrations, remote services and specialised support, as well as 24/7/365 monitoring. So you can relax knowing your site is protected against incidents and unlawful entry.

As a security specialist, Ace solutions are designed to conform to NCP 109 (Access Control), NCP 104 (CCTV in accordance with BS8418) and PD 6662:2017 (the consolidated Intruder and Hold Up Alarm product standard).

 

Intruder Alarms

Intruder alarm and detection systems

Design, specification, installation, commission and maintenance of Intruder Alarm Systems to protect against theft, unauthorised access and incidents.

Intruder alarm and intruder detection systems go beyond access control to provide a multi-layered approach to security. Sites can be protected with a simple standalone intruder alarm, monitored intruder alarm or managed intruder alarm with keyholding, escalation and calling of Emergency Services.

Modern multi-layered intruder alarm and intruder detection systems enable you to track and monitor your premises to reduce the risk of theft, damage and incidents that can interfere with day-to-day operations. They can be integrated with remote monitoring, video analytics and specified to comply with PD 6662:2017 (consolidated product standard) and BS 8243 (the European standard for intrusion and hold-up alarms).

  • Secure your site(s) 24/7, whether employees are present or not
  • Integrate intruder alarm, detection systems with video and access control
  • Build a tailored solution using appropriate technology for the risk / site
  • Enhance premises security with multi-layer detection and delay solutions 

Ace manages security services for over 3,000 commercial customers and 7,000 sites across the UK and internationally.

Solutions include:

  • Intrusion alarm
  • Intrusion control panel
  • Motion detectors
  • Door contacts
  •  Access control systems (keypads, card or biometric scanners)
  • Video surveillance camera system, hybrid or IP
  • Video analytics software
  • Alarms
  • Linked 24/7/365 Receiving Centre monitoring

Access Control System

Access Control System Installation & Maintenance

Keypad, Card Reader or combined Audio, Video and Biometric links to doors, turnstiles and speed-lanes integrated with IT and Building Management Systems.

Access control is a security system that physically manages who has access to an area or doorway. It restricts, permits and records access and movement of people and goods. In commercial buildings, door access control systems can be integrated with electrified doors, turnstiles, speed-lanes, guards and gates to keep areas secure.

In a door entry system in an access-controlled building, authorised people use physical, digital (eg mobile device) or biometric identification to make real-time unlock requests at readers. This sends information to an Access Control Unit (ACU) or Access Control Panel (Controller) which unlocks the waypoint if the request is authorised.

Selecting the right system is critical. Security is always the number one priority. Hardware must be tamper-proof. Software should be secure and encrypted. Multi-factor authentication is important to preserve uninterrupted control and provide a frictionless user experience. Server uptime, configurability, scalability and ability to integrate with other critical systems is also important.

When you use Bluetooth, Wi-Fi and cellular data in combination, the unlock signal on entry is more reliable. Smart systems can be integrated with internal and external doors, meeting rooms and integrated with occupancy management, people counting and more.

Hands-free or “contactless” access control enables authorised users to operate door handles, light switches and elevator buttons for example owing to registered proximity and without physically touching a reader or surface. It’s more convenient and promotes a healthier workspace, reducing the risk of virus transmission.

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Ace is an approved integrator of multiple popular and enterprise access control systems - including Avigilon, Brivo, Dormakabu, Gallagher, Paxton, Proxy, RBH and S2 Lenel. We’ve specified, designed, installed and integrated hundreds of access control systems from standalone door access control to enterprise systems integrated with global office infrastructures.

Ace solutions are designed to comply with NCP 109 standards.

  • Discretionary Access Control (DAC)
  • Mandatory Access Control (MAC)
  • Role Based Access Control (RBAC)
  • Key Card Entry Systems and Key Fob Access Control
  • Proximity Cards
  • Swipe Cards
  • PIN Code Reader Systems
  • Biometric Access Control Systems (fingerprints, palm veins, facial features and retinas)
  • Mobile and Contactless Access Control Systems with multi-factor authentication
  • Hosting solutions (Server-based, Cloud-based)
  • Lock-down and isolate

Ace have deep operating and technical expertise designing, installing, maintaining, integrating and upgrading access control systems for commercial buildings, schools and universities, churches, healthcare sites, sporting stadia, data centres, oil & gas facilities, transportation and warehouse facilities, airports and banks.

Key questions when selecting an access control system

  • How reliable is the system and is the user experience appropriate?
  • Does the access control system integrate with the existing security infrastructure?
  • Does the system incorporate intrusion detection (as many new systems do)
  • Can the system integrate with other workplace automation functions (contactless elevator etc)?
  • How user-friendly is the system?
  • What level of security is achieved? Is it scalable?
  • How many doors and waypoints are required to be covered?
  • Does access control need integrating with building occupant safety and wellness measures?

CCTV

CCTV installation and cameras in the workplace

Day/Night CCTV and Video Management Systems for monitoring buildings, assets, people and movement, including Facial Recognition, Heat Mapping, ANPR and Video Analytics.

CCTV installation and cameras in the workplace are vital and commonplace to protect people, increase employee safety and prevent, detect and report crime. Security camera CCTV systems are available in a variety of image resolutions, integration capabilities and applications. Indoor, outdoor and car number plate cameras (ANPR) are all different in performance and features. For example, do your cameras need to pan, tilt, zoom, work in day and night conditions?

Smart security camera systems will provide video evidence of crime and malice and highlight where your security system is vulnerable. They will also provide the physical evidence to record incidents, satisfy insurers and enable you to prosecute accordingly.

CCTV systems are complex. A functioning CCTV system offering full property coverage 24/7 will require a network of different and compatible cameras, data storage, cabling and power. A Network Video Recorder (NVR) will record and store data to hard drive and transmit data to your computer, mobile or monitoring centre for live and recorded viewing. NVRs are capable of handling modern IP camera output but require upgraded CAT 5 or CAT 6 cables to transfer large amounts of data within acceptable Power-Over-Ethernet. Finally the hard drive storage needs to be able to cope with the bitrate, resolution and footage you need to record, store and retrieve.

Ace CCTV solutions are designed to conform to NCP 104.

Types of security cameras

Security and surveillance cameras come in a large variety of formats from multiple manufacturers. All cameras and brands have strengths and weaknesses. Remember, you are encouraged to utilise a variety of camera types when installing a day/night security system for indoor and outdoor surveillance.

Bullet Cameras

Bullet cameras get their name from their tubular shape and are usually tri-axis mounted on walls or ceilings. They’re instantly recognised which adds a deterrent. Some have night vision and infrared features and they tend to have a better zoom capability than flatter dome security cameras. Entry level and fairly durable, these types of cameras do not always come with a full IP certificate.

Dome Cameras

These small, black orb dome cameras offer a better field of view than a bullet surveillance camera and are often less obvious when mounted. They perform much the same function and applications.

Turret Cameras

A bolt and socket joint lets you precisely redirect the field of view without remounting the security camera. The lens and IR LEDs are in front of the glass on the housing which makes these camera types particularly useful in low light conditions (eg some warehouses). These cameras are useful for their panoptic capabilities.

PTZ (Pan Tilt Zoom) cameras

Incredibly versatile, PTZ cameras are the ultimate IP security camera and can be re-aimed remotely. They can be used to track a person or a car across a range, or programmed to cycle through different fields of view giving you a high degree of surveillance from a single camera point. PTZ cameras can zoom and focus on car number plates in real time. They are well suited as NVR cameras because they respond to remote operator instructions in real time.

Fisheye Cameras

Perfect for panoramic instances (car parks, large warehouses) where operators want continuous surveillance of large spaces and an overall picture. These camera types are immensely reliable and less prone to failures compared with multi-lens cameras. Be prepared for lower resolution images and some level of distortion.

Multiple Sensor Cameras

Ideal if you require a panoramic big picture view without the distortion. These cameras use multiple sensors and picture channels to capture up to 360-degree fields of view and incorporate image processing software to stitch channels together into a continuous video feed. Effective in low light conditions, multiple cameras can focus in on one area and capture overlapping images using different frequencies. These cameras are better suited to high resolution than fisheye camera lenses. Multiple sensor cameras also have a reliability advantage because in single lens cameras (eg Bullet, Dome, Turret, Fisheye cameras), if a single sensor fails, the whole camera fails whereas a multiple sensor camera will keep recording.

Rapid deployment CCTV masts

These 7m tall masts are designed to provide complete security for construction sites and are used by outdoor event organisers as temporary surveillance solutions. Fitted with a variety of camera types, they offer an all-in-one surveillance solution including integrated 4G transmission of video, movement detection and alarms, HD infrared, 360 PTZ camera and audio speakers to enable both emergency voice and remote operator interaction to warn off an intruder. All this is linked to monitoring, recording and data storage for evidential footage.

Doorbell Cameras

A simple security camera integrated with a doorbell that will interface with a mobile through an app. Wired or wireless, the best security doorbells connect with lights and locks allowing integrated access control and security.

Wireless Security Cameras

Wireless surveillance cameras leverage your site Wi-Fi connection to create a surveillance network. These are suited to small sites and domestic dwellings because they are suspeciple to image distortion when zooming in on far away objects. Advantages over wired cameras include ease of retrofit and less wiring. A potential DIY solution. Landlord and commercial property owners and managers are required to comply with specific CCTV legislation and regulations.

CCTV legislation and CCTV laws

CCTV legislation was introduced in the UK in 2012 followed by a Code of Conduct in 2013. There are three main pieces of legislation owner/operators need to comply with.

  • The Protection of Freedoms Act 2012
  • The Surveillance Camera Code of Practice 2013 (“SCCOP”)
  • The Data Protection Act (“DPA”)

The Information Commissioner’s Office (“ICO”) is responsible for enforcing this legislation. SCCOP is designed to balance the need for CCTV cameras with the public’s right to privacy. Some of SCCOP only applies to CCTV for commercial use but some also applies to domestic dwellings.

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Integrated Security Systems

Integrated Security Systems

An integrated, multi-layered, multi-technology approach often offers a variety of solutions to meet a range of threats. These can be integrated with BIM and BMS.

Integrating your commercial security system with your safety and communication systems can help you become streamlined, manage risk more effectively and maintain smart, central control over critical life safety. Integrated security solutions when properly installed and maintained offer attractive benefits including:

  • Safer space management
  • Enhanced occupant wellbeing
  • Improved occupant engagement and productivity
  • Streamlined operating efficiency (light, cleaning, disinfection, power etc)
  • More effective monitoring of all site systems
  • Reduced training and need for multiple system knowledge
  • Ultimate security (multi-tier, multi-tech security is always more robust)

Ace are security solution, fire protection and occupant safety specialists. Technology agnostic and trusted installers of over 50 major partner manufacturers worldwide, NSI Gold accredited in Fire and Security, and holders of an ISO 9001, you can be sure of appropriate advice and expert knowledge.

These days, building owner/managers, FM Service Providers and M&E contractors look to multi-layer, multi-technology integrations to enhance fire safety, improve access control and deliver highly personalised occupant safety and wellness solutions bespoke to an organisation, workforce or building.

Incorporate 24/7/365 monitoring for enhanced detection and security

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Explore integrated occupant safety & wellness solutions

monitoring for enhanced detection and security

Panic Alarm / Call Assist

Panic Alarm and Emergency Voice Communication (EMC)

Alarm and call systems to provide staff and visitors with timely, convenient and secure ways of communicating.

Current UK building regulations require all new non-domestic buildings with more than one storey provide ‘refuge’ areas or safe places where people who cannot easily access fire escapes and evacuation waypoints can call for assistance and wait for help to arrive.

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Ace can design, specify and install a tailored Emergency Voice Communication (EMC) system that caters for disabled refuge call assist panic alarms and is typically used in leisure centres, public buildings, hotels, sports stadia and commercial buildings of all types. Ace will ensure your EMC system meets the BS 5839 Part 9 compliance requirements for disabled refuge, fire telephone and stadium marshalling system requirements and any requirements appropriate for your building type and need.

  • Mandatory compliance with required regulations
  • Proven technology integrated into fire, security and access control systems
  • Two-way communication to maintain calm and reassurance
  • Supports orderly evacuation of people in an emergency
  • Facility safety and wellbeing assurance

C-TEC, Dormakaba, ASSA ABLOY are just some of the technology manufacturers Ace work with in specifying and installing such systems.

Lone Worker Solutions

Lone Worker Solutions

Lone worker tracking solutions compliant to BS 848:2016 use mobile devices and apps to keep staff feeling safe and in constant touch with a 24/7/365 Receiving Centre.

Over six million people in the UK work either in isolation or without direct supervision and often in places without close interaction with others they trust. Lone worker solutions are intended to provide safeguards against the potential risks and to reassure those workers affected.

For employees and workers

For managers and employers

You should be aware of your legal obligations to keep lone workers safe both on your premises and during your employment. You also need to ensure a risk assessment is carried out and strategies are implemented to provide a safe working environment for lone workers as well as providing adequate training, resources and information to keep them physically and mentally safe. This includes having a procedure to deal with a lone worker, accident, incident and signalling of an emergency.

  • Web-based software enables essential visibility of employees in crisis situations
  • End-to-end integration with fire safety, access control and security system integrations
  • Incorporate provision with your health and safety policies and best practice

Common questions answered

What does a lone worker device actually do?

A lone worker device raises an alarm when the user requires help. By pressing an ‘SOS’ button on a device, the user is connected to a 24/7/365 Alarm Receiving Centre where a trained operator can assist. A two-way communication system enables the operator to communicate with the lone worker, respond, assure and contact appropriate emergency services in real time guiding them to the user’s precise location.

Is a mobile phone signal required for the system to work?

Most lone worker solutions use a SIM card and therefore require a mobile phone signal. Some use satellite technology instead to raise an alarm. In addition, a roaming SIM is used in some systems to connect to the mobile phone network that is strongest in the area at the time.

What is the difference between a lone worker system and a smartphone app?

They are much the same and contain the same features - an emergency button facility and a two-way communication opportunity. A smartphone also allows users to raise an alarm by using the power button on the phone or the bluetooth button. In addition, smartphone users can call or text.

Do lone worker devices track the user?

Most lone worker solutions have GPS capabilities but the Alarm Receiving Centre will only receive the user’s location when the alarm is raised. This saves the operator and user time when and if an emergency situation arises. Good systems are certified to BS 8484:2016 and appropriate regulations. A managed lone worker solution includes a Unique Reference Number that the receiving centre operator uses to summon police, ambulance or the fire brigade and the operator will have immediate access to the user’s profile and background information which may be useful when passing on emergency assistance.

Ace works with a large range of manufacturing partners (including Honeywell Gold) and access a wide variety of technology and solutions. Ace will tailor, recommend, install and train you on the appropriate solution ensuring maximum safety for lone and vulnerable workers. Such systems are routinely employed across healthcare, retail, high security and hospitality sites among others to protect against abuse, perceived and actual physical risk and optimise workplace safety.

Barriers and Gates

Barriers and Gates

Single traffic barriers or automated gates with integrated CCTV and intercom technology can be used to protect entrances, exits and perimeters.

Ace provides a comprehensive barrier and gates security solution service for customers looking to maintain perimeter or gate entry to a site, entrance, carpark, commercial building, high security facility, school or data centre.

Barriers and gates can be automated and integrated with the latest CCTV and communication technology and your BMS.

All barrier, gate and perimeter solutions are designed and installed to be low maintenance while optimising security and managing access and movement of people, goods and vehicles.

Ace works with over 50 specialised security manufacturing partners and can tailor layered technology and equipment to individual site needs and budget ensuring full compliance with all health and safety legislation, and integrating barriers and gates with fire and security system operation, on-site and remote security. Barriers and gates can also be connected to a 24/7/365 Monitoring Centre.

  • Security gates
  • Security barriers
  • Road blockers
  • Bollards Security fences
  • Custom barrier design and installation
  • Support and aftercare
  • Integration with 24/7/365 Monitoring Centre

 

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Keyholding

Keyholding Services

A total alarm and incident response solution incorporating keyholding and coordination through a 24/7/365 Receiving Centre is available for all sites regardless of location.

Ace provides a keyholding and Alarm Response Security Service ensuring that customers’ out of hours alarm and detection incidents are dealt with sensitively and swiftly. A 24/7/365 Monitoring Centre provides high security, real-time cover and supports the monitoring and response to Intruder Alarm, Fire Alarm or Panic Alarm incidents and reacting to events caught on monitored CCTV and smoke/fire detection monitored support.

What is keyholding?

Keyholding is a specialist security service where a contracted security company holds a set of keys to your commercial or industrial premises in a secure, off-site location. This firm responds in the event of an emergency, incident or burglary which is then handled by trained and reliable security personnel off-site.

What are common perceived keyholding benefits?

Enhanced safety and security and guaranteed response are the main benefits. Monitored CCTV enables the Alarm Receiving Centre to detect and validate actual risk, cancel false alarms and alert the appropriate tailored response based on real evidence.

Related services

  • Integrated access control
  • NSI Gold Alarm Monitoring
  • CCTV monitoring
  • Barriers & Gates monitoring and two-way voice communication

Why Ace?

  • ISO9001, BAFE SP2301, NSI Gold, Honeywell Partner
  • End-to-end security system design, install, commission, monitor, upgrade
  • Single product or multi-layer, multi-technological solutions
  • Approved installer with access to 50+ manufacturers worldwide
  • Trusted supply chain service provider for NHS, Public, FM and M&E companies
  • 7,000+ sites, 15+ countries, 30+ years

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