About Ace Fire & Security

Ace is a UK leader in specialist security systems integration, access control, fire safety and regulatory compliance whilst managing risk for organisations across the UK and internationally.

The company 2021

Established over 30 years, Ace is a security installations, fire safety and maintenance business delivering projects across the UK and internationally. The company is recognised as a Tier 1 supply chain and preferred partner solution, a specialist in its field, with a reputation for impeccable service standards. Its customers are corporate building owners, CAT A and CAT B Fit-Out contractors, Mechanical & Electrical contractors and Facilities Management Service Providers.

Operating a 24/7/365 on-site response, Ace supports site, project and contract managers with initial design, specification, supply and installation through to on-going maintenance and monitoring of fire and security risk.

£10m+ sales
7,000+ sites
5,000+ commercial, industrial & residential customers
140+ experts
97%+ customer retention
24 interlinked services

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Ace Company Overview

  • Key statistics at a glance
  • Core services
  • Clients
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Our Reach

We deliver all the services you need to ensure that a site or sites are safe and compliant with regulation. Customers are owner managers of private and public buildings.

400+
installations
15+
Countries

In the last 36 months, we have completed over 400 major installations across 15+ countries. No matter how large or small your organisation, our services will help you reduce risk, assure regulatory compliance and keep the people and assets you care about, safe and secure.

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Fit-Out Support

Access control, integrated security systems, fire protection and occupant safety features coupled with project support to time to budget.

M&E Support

Design, specify, install, handover and maintain risk transfer of specialist fire protection, security systems and integrations.

FM Provider Support

Tier 1 Preferred Supplier solutions and regulatory compliance solutions across critical fire and security needs.

In-House FM Support

Management and monitoring of fire protection and security systems.

Quality Management System (QMS)

Ace operate a QMS which provides proven and reliable procedures required to achieve successful project delivery. We believe that the client satisfaction brought about by our quality system, coupled with the quality of our staff and service standards, is essential to a successful business.

Group 1226

Accreditations

Project lifecycle

Tender and specification

Tender or specification request received. Commence collaboration (1) planned response (2) fit-for-purpose solution (3) uncompromising compliance

Scope of work

Review preliminary scope of work, schematics and technical requirements of client

Site Visit

Site visit by Technical Sales team member who estimates material needs and discussed technology, system options and enhanced occupant safety and wellbeing

Pricing

Pricing in response to specification received and discussed, ROI and enhanced safety and wellbeing

Proposal

Proposal is peer reviewed before submission. Technology options and benefits are clearly described

Briefing

Delivery and Installation teams are briefed by the Technical Sales team. A dedicated PM is appointed for large projects

Optimisation

Ace works closely with BIM teams and the end-user to optimise equipment and control and plans on-going maintenance and monitoring

Engineers and Technicians

Ace certified engineers and technicians install, commission and certify the solution co-ordinating training and hand-over

Central Monitoring

Post-installation, Ace exit or commence maintenance and central monitoring under an SLA

Mission & Customer Promise

Our mission is to be your specialist and trusted advisor in fire protection and security ensuring world class service, demonstrable compliance, safety and protection of people and property.

We promise five things:

Technical competence – our people are specialists

Regulatory compliance – we are uncompromising on legislation and best practice

Responsive – we do what we say

Pride – we take pride in our work and in keeping your operations, people and buildings safe

Improvement – we believe in continuous improvement and impeccable maintenance standards

Our Journey

  • 1990

    Founded by Kevin and Di Burraway

  • 1996

    NSI Gold Accredited (Security Solutions)

  • 2006

    Engineering & Customer Service specialist SILAS GROUP becomes sole shareholder

  • 2007

    NSI Gold Accredited (Fire Detection Systems)

  • 2008

    BAFE Accredited (SP203) Fire Alarm Systems

  • 2009

    Acquired Prosec Security Ltd and CCTV (UK) Ltd

  • 2010

    Opened London office. Working with Fit-Out specialists

  • 2013

    Acquired Flitwick Security Services Ltd. Safe Contractor Accredited. CHAS Accredited. Working with Pioneer & Sketchers

  • 2014

    Opened Milton Keynes and Cambridge offices. Working with WeWork

  • 2015

    Working with Pepsico, Travelex and ISG (Fit-Out)

  • 2017

    Panasonic Award: European Integrator of the Year (2017), HIK VASP of the Year (2017). Moved to new purpose built Bedford HQ

  • 2018

    Panasonic Award: European Integrator of the Year (2018). Gent 24 Integrator. Working with H2S and Ministry of Sound

  • 2019

    CHAS Accredited Premium Plus. Working with Hammersmith Borough, Hana, Knotel and Menzies Distribution

  • 2020

    550th Fit-Out completed

Our Partners